Common Challenges in ID Document Processing and How to Overcome Them?

As the world is getting more digitalized, verifying users’ identities has become essential and challenging. Moreover, it’s not easy for organizations to maintain a balance between preventing fraud and allowing legitimate users to access their services. This is where digital ID verification solutions become critical.

When it comes to ID document processing, businesses face various challenges. In this article, we’ll identify those challenges and find ways to overcome them. So, let’s start.

6 Common Challenges in ID Document Processing and How to Overcome Them?

There are various ways to verify human identities. One of them is ID document verification. But ID document processing poses some challenges for business owners. Common challenges in ID document processing are given below:

1. Submission of Various Types of Documents

During the onboarding process, customers or clients submit different types of documents, for example, ID, Passport, and other application documents. All these documents have different layouts and forms. So it becomes difficult to extract the required information.

Solution

Your selected document ID verification software should have the capability to classify documents by nature and type. Moreover, it should be able to capture the required information and fields by applying a template-based approach. Finally, the selected solution should be powerful enough to scan complex documents.

2. Poor Quality of Documents

Another challenge faced during ID document processing is the bad quality of submitted documents. Most customers scan their documents through mobile devices, or they use low-quality scanners for scanning documents. As a result, the provided documents have wrong rotations and unnecessary artifacts.

Solution

Nowadays, digital ID verification solutions are smart enough to clear images from unnecessary artifacts. Moreover, they can enhance image quality before processing it. All you need to do is to choose the best identity verification service to overcome this challenge.

 

3. Submission of Multiple-Pages Documents

Sometimes customers submit multi-page documents that contain tables and images, and it becomes difficult to retrieve the required data.

Solution

Businesses should look for such identity verification service providers that provide smart ID document processing solutions to overcome this challenge. They should understand the nature of documents and queue them so that it becomes easy to extract the required information.

4. Inefficiency to Recognize Data

Document ID verification software uses OCR to recognize data from scanned documents. But unfortunately, they’re not efficient in getting an 80-90% score. It means they can’t get accurate data.

Solution

When you choose document ID verification software, ensure that OCR is coupled with technologies like machine learning and computer vision. It will not only help a greater level of automation, but you’ll also get more accurate results.

5. Manual Processing

Some businesses still use manual processes for identity verification documents. These processes make the verification processes slow, and there is always a risk of human error. Manual data reviews can make your organization non-compliant with regulations and result in other false entries. Moreover, it’s time-consuming and requires lots of human resources.

Solution

Using digital ID verification solutions can speed up the verification process. Moreover, it reduces human effort and time. It helps organizations prevent human error and stay compliant with regulations.

6. Poor Customer Experience

When businesses try to focus more on security, they ignore customer experience. Therefore, it’s a challenge for businesses to maintain a balance between security and customer experience. Long verification processes can reduce conversions.

Solution

This challenge can be easily overcome by choosing document ID verification software that ensures a balance between good customer experience and security. Simple identity verification document processes and seamless experience can help you win customer trust and increase conversions.

Final Words

ID document processing poses different challenges for businesses. But when you choose the best identity verification service like IDefy, you can overcome these challenges. With our ID document processing solution, you can verify complex images, automate the document verification process, provide a good customer experience, and get accurate data from images.